Early Adopters and Fast Followers: What’s Next for Voice Biometrics

As a third-party analyst firm, we at Opus Research have chronicled the many business benefits of speaker verification and voice biometrics: reduced operational costs and agent handling; customer convenience; reduced fraud loss; accurate, remote mobile authentication; internal IT help desk savings; low barriers to entry with little upfront capital expenditures; etc.

Yet despite these real and perceived business advantages, one of the mystifying aspects of the voice biometrics “industry” is the lack of large, public-facing deployments. In this video, Chuck Buffum, VP of Authentication Solutions for Nuance Communications, speaks to the slow trend of adoption and talks about finding early adopters of voice biometrics for customer care.

Of course, this topic and many others – including case studies from Bell Canada, T-Mobile, Bank Leumi, I DRIVE SAFELY, Atos Origin, the federal government of Mexico, and more – will be showcased at the upcoming Voice Biometrics Conference 2010 (May 4-5, Hyatt Regency Jersey City).