TD Waterhouse Launches Voice Biometrics System for Customer Transactions

Canadian discount brokerage firm TD Waterhouse has begun rolling out a customer-facing voice biometric authentication process. The company is a subsidiary of TD Canada Trust, one of Canada’s top five largest banks.

The new application, called Voice Print System, allows clients to create a unique voiceprint to speed up transactions and improve the customer experience, says the company. TD Waterhouse has set up several pages on its website explaining the new system’s benefits and company privacy policy.

According to an article at ePaynews, Nuance Communications is the technology supplier for the Voice Print System. TD Waterhouse says it is the first discount brokerage in Canada to use voice biometric authentication and is targeting a rollout to the majority of its phone-based clients within a year.